Refund & Cancellation Policy
When a purchase or subscription can be cancelled or refunded.
Last updated: [DATE] · Version 0.1 (draft)
Digital goods
Assets are delivered digitally and immediately. Once a file has been downloaded the licence has been granted, so the sale is generally final.
When we do refund
- You were charged twice for the same item.
- The file is faulty, corrupt or materially different from its preview, and we cannot supply a working replacement.
- A purchase was made without your authorisation and is reported promptly.
- You cancelled a subscription before renewal but were charged anyway.
How to ask
Email [SUPPORT EMAIL] within [X] days of the charge, quoting the Asset ID or invoice number. We reply within [X] business days. Approved refunds go back to the original payment method within [X] business days, subject to your bank.
Subscriptions
You may cancel at any time from your account. Cancelling stops the next renewal; it does not refund the current period. Assets already downloaded under an active subscription stay licensed to you.
Chargebacks
Please contact us before raising a chargeback. Accounts with an unresolved chargeback may be suspended until it is settled.